Messaging & Collaboration Engineer

Experience 5+ Years

Job Location – Vadodara, Noida, Pune

Job Description

  • Provides tier III support for trouble resolution of Intranet, SharePoint, Slack, MS Teams, O365 to supplement the program’s operations team.
  • Face to face customer relationship management.
  • Work collaboratively with the broader collaboration team assisting with CUCM, Zoom
  • Lead training for internal employees focused on supported platforms and products.
  • Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
  • Engage with technical staff to contribute to the technical strategy and design to meet business needs.
  • Implement enterprise services and provide system support in and enterprise computing environments.
  • Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasionally working outside normal business hours to provide support for operations and maintenance.
  • Develop complex operational scripts using PowerShell or equivalent language to automate operational tasks.
  • Create technical documentation for the support teams and customers.
  • Proactively researches and evaluates tools and technologies, as appropriate, to the collaboration environment.


  • As a Collaboration Engineer you need a thorough understanding of O365 or similar platforms including Microsoft SharePoint, Zoom, and Slack
  • Ability to effectively present product and/or solution information to both a technical and non-technical audience.
  • Up-to-date understanding of collaboration managed services offerings
  • 3+ years of experience working in the Collaboration/IT fields.
  • Strong aptitude and desire to learn new tools system design
  • Bachelor’s degree in Computer Science, Computer Engineering or related field, or the equivalent combination of education and related experience.
  • Success in performing work and contributing to complex and/or large projects.
  • Proficiency in authoring, editing and presenting technical documents.
  • Broad experience in eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members.
Job Type: Full-time
Job Location: noida pune Vadodara
Positions: 1
Required joining date: As soon as possible Immediate
Compensation: Best in the Industry
Work Experience: 5+ Years

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