Experience – 5+ Years
Job Location – Vadodara, Noida, Pune
Job Description
- Provides tier III support for trouble resolution of Intranet, SharePoint, Slack, MS Teams, O365 to supplement the program’s operations team.
- Face to face customer relationship management.
- Work collaboratively with the broader collaboration team assisting with CUCM, Zoom
- Lead training for internal employees focused on supported platforms and products.
- Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
- Engage with technical staff to contribute to the technical strategy and design to meet business needs.
- Implement enterprise services and provide system support in and enterprise computing environments.
- Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasionally working outside normal business hours to provide support for operations and maintenance.
- Develop complex operational scripts using PowerShell or equivalent language to automate operational tasks.
- Create technical documentation for the support teams and customers.
- Proactively researches and evaluates tools and technologies, as appropriate, to the collaboration environment.
Qualifications:
- As a Collaboration Engineer you need a thorough understanding of O365 or similar platforms including Microsoft SharePoint, Zoom, and Slack
- Ability to effectively present product and/or solution information to both a technical and non-technical audience.
- Up-to-date understanding of collaboration managed services offerings
- 3+ years of experience working in the Collaboration/IT fields.
- Strong aptitude and desire to learn new tools system design
- Bachelor’s degree in Computer Science, Computer Engineering or related field, or the equivalent combination of education and related experience.
- Success in performing work and contributing to complex and/or large projects.
- Proficiency in authoring, editing and presenting technical documents.
- Broad experience in eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members.