L2 Windows Engineer

  • Qualifications:  B. Tech/B.E. Computers/IT, Graduation/PG in Computers/IT
  • Certifications:  MCSE, VCA/VCP, ITIL
  • Exp- 5 +Years


  • Windows Administration preferably on Windows Server, VMware, Citrix Xen, Nutanix.
  • Knowledge of monitoring & Management tools like logic Monitor, vCentre, SolarWinds etc.
  • Advance windows OS installation, configuration and troubleshooting
  • Good knowledge of OS performance fine-tuning
  • Patch management.
  • Worked on DNS, DHCP and active directory
  • Awareness of storage and multipathing
  • Advance Microsoft cluster configuration and troubleshooting
  • Virtualization configuration, troubleshooting of day to day issues and performance fine-tuning.
  • Knowledge of VDI environment.
  • Knowledge of Citrix Xen Center.
  • worked on native backup tools and commercial backup software
  • Advance IIS administration/trouble shooting and fine-tuning of service
  • Worked on hardware from different vendors
  • Hardware raid configuration and troubleshooting
  • Cross platform awareness
  • Good Knowledge of MSSQL and troubleshooting between OS and database
  • NOC & Datacenter experience.
  • Working Knowledge of ITSM tools like Service Now (Preferred).

Roles & Responsibilities:

  • Carry out the advance level of troubleshooting on Windows Server OS.
  • Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined
  • Technically update the tickets in ticketing system for all the issues handled / worked upon
  • Work on Change requests and take them towards closure as per defined timelines
  • Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.
  • performance analysis of data using monitoring Tool
  • Carry out OS, application and firmware upgrades as and when required
  • Carry out patch update activity for infrastructure as well as customer servers
  • Timely execution of SIP related task allocated by Team lead
  • Implementation of solutions as per Scope defined
  • Identify performance bottle neck and mitigate them
  • Work towards automation of day to day tasks.
  • Follow the approval process for patch management, OS and firmware upgrade
  • Troubleshoot VDI issues.
  • Manage and troubleshoot Virtualization Platforms.
  • Escalation to L3, Managers in timely manner.
  • Adhere to shift timings and shift handover process
  • Timely update/Quality update of tickets in the ticketing tool
  • Should have knowledge and understanding of customer problems and works towards their resolution in timely and efficient manner for improving customer experience.
  • Should work towards enhancement of his skill set on a continual basis.
  • Coordinate with Onsite team for updates/KT/Documentations.
Job Type: FTE regular Salaried
Job Location: Vadodara
Designation: L2 Windows Engineer
Positions: 1
Required joining date: As soon as possible
Compensation: Best in the Industry
Work Experience: > 5-7 years.

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