Location: Bangalore / Vadodara / Ahmedabad

Job Type: Full Time / Onsite

Department: IT Infrastructure

Shift: Rotational Shift

Job Summary:
We are seeking an experienced and highly skilled Lead LogicMonitor Administrator to architect, deploy, and manage scalable observability solutions across hybrid IT environments. This role demands deep expertise in LogicMonitor and a strong understanding of modern IT infrastructure and application ecosystems, including on-premises, cloud-native, and hybrid environments.

The ideal candidate will play a critical role in designing real-time service availability dashboards, optimizing performance visibility, and ensuring comprehensive monitoring coverage for business-critical services

Key Responsibilities:

• Monitoring Architecture & Implementation
  • Serve as the subject matter expert (SME) for LogicMonitor, overseeing design, implementation, and continuous optimization.
  • Lead the development and deployment of monitoring solutions that integrate onpremise infrastructure, public cloud (AWS, Azure, GCP), and hybrid environments.
  • Develop and maintain monitoring templates, escalation chains, and alerting policies that align with business service SLAs.
• Real-Time Dashboards & Visualization
  • Design and build real-time service availability dashboards to provide actionable insights for operations and leadership teams.
  • Leverage LogicMonitor’s APIs and data sources to develop custom visualizations, ensuring a single-pane-of-glass view for multi-layered service components.
  • Collaborate with applications and service owners to define KPIs, thresholds, and health metrics.
• Automation & Integration
  • Automate onboarding/offboarding of monitored resources using LogicMonitor’s REST API, Groovy scripts, and Configuration Modules.
  • Integrate LogicMonitor with ITSM tools (e.g., ServiceNow, Jira), collaboration platforms (e.g., Slack, Teams), and CI/CD pipelines.
  •  Enable proactive monitoring through synthetic transactions and anomaly detection capabilities
• Operations & Optimization
  • Perform ongoing health checks, capacity planning, and tuning of monitoring thresholds to reduce alert fatigue.
  • Establish and enforce monitoring standards, best practices, and governance models across the organization.
  •  Lead incident response investigations, root cause analysis, and post-mortem reviews from a monitoring perspective.  

Candidate Requirements:

• Education: Bachelor’s degree in computer science, Information Technology, or a related field.
• 5+ years of hands-on experience with LogicMonitor, including custom DataSources, PropertySources, dashboards, and alert tuning
• Proven expertise in IT infrastructure monitoring: networks, servers, storage, virtualization (VMware), and containerization (Kubernetes, Docker).

• Technical Proficiency:
  • Strong understanding of cloud platforms (AWS, Azure) and their native monitoring tools (e.g., CloudWatch, Azure Monitor).
  • Experience in scripting and automation (e.g., Python, PowerShell, Groovy, Bash).
  • Familiarity with observability stacks: ELK, Grafana is a strong plus. 
  • Proficient with ITSM and incident management processes, including integrations with ServiceNow.
  • Excellent problem-solving, communication, and documentation skills.

• Preferred Qualifications:
  • LogicMonitor Certified Professional (LMCP) or similar certification.
  • Experience with APM tools (e.g., AppDynamics, Dynatrace, Datadog) and log analytics platforms.
  • Knowledge of DevOps practices and CI/CD pipelines.
  • Exposure to regulatory/compliance monitoring (e.g., HIPAA, PCI, SOC 2)