Job Title: IT Helpdesk Engineer

Location: Vadodara, Gujarat (On-Site)

Department: IT Support

Shift: General

Employment Type: Full-time, Onsite

Experience: 0 – 2 Years (Freshers can also Apply)

Job Summary:

Provide end-user support and troubleshooting for hardware, software, and engineering applications. Handle on-site and remote IT tasks, including system setup, maintenance, and network/communication device administration. Manage IT assets, software licenses, and support infrastructure.

Key Responsibilities:

End-User Support

• Provide first and second-level support via phone, email, chat, or in-person.
• Install and maintain Windows OS, MS Office, and engineering software.
• Support Outlook, Exchange/Office 365, VPN, and remote access tools.
• Assist with hardware deployments, tagging, and inventory.
• Perform software updates, patching, and antivirus management.
• Support device provisioning and user onboarding/offboarding.
• Manage user accounts in AD, Office 365, and Azure AD.
• Set up access rights, group memberships, and shared folder permissions.
• Create email accounts, distribution groups, and handle password resets.
• Implement joiner, mover, leaver (JML) processes.
• Maintain access logs and audit records.
• Coordinate access with HR and Security teams.
• Conduct periodic access reviews and support audits.
• Oversee BitLocker encryption and key recovery.
• Enforce data security and compliance with policies.

Asset & Inventory Management

• Maintain updated inventory of IT assets (hardware/software).
• Track and tag devices (laptops, desktops, phones, etc.).
• Manage stock levels and order IT supplies.
• Coordinate deployment, relocation, and disposal.
• Reconcile physical inventory with records.
• Monitor software license usage and ensure compliance.
• Assist with IT audits and reporting.
• Coordinate warranty claims and AMC renewals with OEMs (Dell, HP, Lenovo).
• Maintain AMC/warranty documentation and vendor details.
• Conduct periodic audits using Excel/SharePoint tools.
• Strong vendor communication and Excel/documentation skills.

Network & Infrastructure Support

• Install and maintain Windows Server OS (2016, 2019, 2022).
• Manage AD, DNS, DHCP, Group Policy, and file/print services.
• Perform backups (Azure, Windows Backup).

Guest Wi-Fi & Access Point Management

• Maintain guest Wi-Fi with secure, restricted access.
• Manage guest credentials and captive portals.
• Deploy and maintain wireless APs (Cisco, Aruba, Ubiquiti, Meraki).
• Document SSIDs, policies, and inventory.

Software Procurement & License Management

• Install/troubleshoot licensed software (Office, Nitro PDF, AutoCAD, AVEVA E3D, STAAD, TEKLA, CSI, PV Elite, etc.).
• Coordinate purchase requests with Engineering, Procurement, and Finance.
• Liaise with vendors for software quotes, renewals, and license keys.
• Maintain license agreements, invoices, and renewal records.
• Track license usage, availability, and compliance using Excel/ITAM tools.
• Reclaim/reassign licenses on user changes.
• Maintain documentation and knowledge base articles.
• Provide support for:
  • Printers and IP phones
  • Emergency IT service cases
• Coordinate with vendors/OEMs for part replacements and support.
• Maintain accurate documentation and service logs.

Good to have skills:

• Experience in Windows system administration or similar role.
• Strong knowledge of:
  • Windows Server OS and Active Directory
  • Networking fundamentals (TCP/IP, DNS, DHCP)
  • Office 365, AD, VPNs, endpoint security
  • Virtualization tools (VMware, Hyper-V)
• Familiar with:
  • ITIL practices and change/security compliance (SOX, ISO 27001)
  • Asset management and IT ticketing systems
  • ERP platforms
• Excellent documentation, troubleshooting, and communication skills.
• Ability to handle multiple tasks independently under pressure.

Qualifications:

• BCA, MCA, or a bachelor’s degree in IT/Computer Science or equivalent.

Work Conditions

• Occasional extended hours/weekend work during emergencies or maintenance.
• Must ensure compliance with internal security and industry standards.