NOC Engineer

  • Qualifications:  B. Tech/B.E. Computers/IT, Graduation/PG in Computers/IT
  • Certifications:   CCNA,MCSE, ITILv3
  • Exp- 2+ years
  • Skills:
  • Well versed with Monitoring tools like SolarWinds, Logic Monitor, Micro focus or Science Logic.
  • Knowledge of performance monitoring, Availability monitoring, Capacity management, Command Centre,
  • Knowledge of Server , Network , Storage alerts and remediations.
  • Understanding of IT Infrastructure Components.
  • Good understanding of ITIL Processes like Incident, Problem, Change management.
  • Working knowledge on ITSM tools like Service Now.
  • Working Knowledge on General applications like MS Word, Excel, Power Point, Visio Etc.
  • Good Communication & Interpersonal skills
  • Roles and Responsibility
  • Network/Server & Link Monitoring, Syslog monitoring.
  • Proactive and Reactive Monitoring.
  • Coordinate with ISP’s in case of connectivity issues.
  • Device performance monitoring (CPU Utilization, Memory Utilization, Error logs)
  • Follow escalation matrix.
  • Report Generation for CPU Usage, Memory Usage, Bandwidth Usage of Network device.
  • Perform L1 Troubleshooting on incidents
  • Handle Service Requests.
  • Prepare MIS data for assigned, resolved, pending, transferred tickets.
  • Coordinate with other teams for various support/issues.
  • Maintain Diagrams, Inventory, Update CMDB.
  • Good knowledge of ITIL processes.

Job Type: FTE regular Salaried
Job Location: gujarat Vadodara
Designation: NOC
Positions: multiple
Required joining date: As soon as possible
Compensation: Best in the Industry
Work Experience: 2+ years

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