- Qualifications: B. Tech/B.E. Computers/IT, Graduation/PG in Computers/IT
- Certifications: CCNA,MCSE, ITILv3
- Exp- 2+ years
- Skills:
- Well versed with Monitoring tools like SolarWinds, Logic Monitor, Micro focus or Science Logic.
- Knowledge of performance monitoring, Availability monitoring, Capacity management, Command Centre,
- Knowledge of Server , Network , Storage alerts and remediations.
- Understanding of IT Infrastructure Components.
- Good understanding of ITIL Processes like Incident, Problem, Change management.
- Working knowledge on ITSM tools like Service Now.
- Working Knowledge on General applications like MS Word, Excel, Power Point, Visio Etc.
- Good Communication & Interpersonal skills
- Roles and Responsibility
- Network/Server & Link Monitoring, Syslog monitoring.
- Proactive and Reactive Monitoring.
- Coordinate with ISP’s in case of connectivity issues.
- Device performance monitoring (CPU Utilization, Memory Utilization, Error logs)
- Follow escalation matrix.
- Report Generation for CPU Usage, Memory Usage, Bandwidth Usage of Network device.
- Perform L1 Troubleshooting on incidents
- Handle Service Requests.
- Prepare MIS data for assigned, resolved, pending, transferred tickets.
- Coordinate with other teams for various support/issues.
- Maintain Diagrams, Inventory, Update CMDB.
- Good knowledge of ITIL processes.