Service Delivery Manager – IT Infra Ops

Work Location – Vadodara
Experience – 10+ Years
Qualification – B.E/B.Tech/MCA

Position Summary:
Promote business continuity as the primary focus of all plans, operations, and decisions.

Strengthen the organization through strong leadership, people management, purposeful communication, and cultural enablement.

Cultivate strong relationships and engage with senior business, functional, solution & service partners to enable effective cross-team collaboration, knowledge sharing, and problem solving.

Lead and motivate a high-performing team to design, build, and run IT solutions in accordance with established service levels.

Engage and partner with business partners to create, communicate and deliver IT roadmaps that enable strategic business objectives.

Drive IT operations to leverage standard IT processes to deliver solutions and services.


Extensive experience in the design of local area, wide area networks and Cloud integration. Complexity of projects ranges from simple projects with minimal risks/ uncertainty to medium level projects with some high impact risks and multiple project variables with uncertainty.

Strong knowledge & Hands-on on ITSM Processes.

Excellent understanding of networking technologies, Server Compute( Windows, Redhat, Ubuntu), Storage & Backup.

Experience with data centre design, security principles, computing infrastructure.

Must be flexible with working hours, as there is a periodic requirement to work long hours in the field to handle critical issues/Business requirement..

Must have experience working in an enterprise Datacenter environment.

Strong experience building and maintaining VPN networks to support Remote user connectivity including integration into Multi-factor authentication solutions.

Must have the ability to communicate confidently and directly with executive stakeholders as well as end-client technical teams.

Understanding of Critical Incident management, RCA’s , Reporting & Dashboarding.

Clear understanding of SLA driven model.

People leadership, coordinating/influencing skills

Problem solving / strong analytics.

Strong understanding of system architecture.

Excellent ability to perform software and hardware evaluation and selection.

Strong business writing skills.

Excellent analytical, communication, presentation and problem resolution skills.

Strong team leadership ability.

Excellent project management skills.

In-depth knowledge of planning process and the maximization of IT resources.

Ability to introduce change of infrastructure/application environment.

Job Location: Vadodara in Gujarat
Positions: 1
Required joining date: As soon as possible
Compensation: Best in the Industry
Work Experience: 10+ Years

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